Warranty vs SunSpectrum Support

1. Q. If my product comes with a warranty, why should I purchase SunSpectrum Support?

A. While Sun products are among the most reliable in the world, and Sun warranties are very competitive, the standard warranty is limited in it's ability to properly support customers. Warranties provide a basic assurance of product quality for a finite amount of time, but don't include many of the essential support services you need. Unlike SunSpectrum Service Plans, warranty is limited in terms of type of response, response times and coverage hours.

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2. Q. What are the benefits of SunSpectrum Support coverage?

A. The benefits of having SunSpectrum Support as part of your overall solution include a consistent business relationship which will deliver services for managing reliability, availability, and predictability of Sun technology.

Business results
Transitioning from a warranty and break/fix environment to a SunSpectrum support environment provides reduction in total cost of support for Sun products. Customers who make this move can realize benefits in the form of a lower total cost of support, improved system availability and improved system administrator productivity. Learn more

Priority service
You dictate Sun's response time and your service requests receive priority at the Sun Solution Center. The flexibility to choose a level of service that matches the criticality of each product, coupled with our support engineers' proven expertise and responsive, consistent service quality, allows you to rest assured you have the services your business requires.

One-price coverage
With a SunSpectrum Service Plan you get all the essential services you need for one price, per product, per year.

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3. Q. I'm purchasing a Sun Server running Solaris OS. How can I compare the system warranty to the features and deliverables of a Sun System Service Plan?

A. Create your own comparison of the standard warranty vs. the comprehensive coverage of a Sun System Service Plan. Simply select and click the product you'd like to compare from the list below and you will be provided with a side-by-side comparison.

Compare Now!

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4. Q. What types of Service Plans are available for my products?

A. Our comprehensive Service Plan options provide you with everything you could possibly need - integrated hardware and OS support for your systems, hardware and firmware support for your data storage, OS-specific coverage, and options for your production systems software.

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5. Q. What will my support agreement look like? How do I purchase a Service Plan?

A. Sun makes it easy with a range of Service Plans that are built to suit Sun's products and your need for flexibility. That means you can have one overarching support agreement with Sun, but still select the precise service plan coverage you require for your individual products. As you purchase additional products, you simply add-on any new Service Plan needs to your existing support agreement.

Contact your local sales office or Sun Partner about SunSpectrum support coverage. You can save significantly when you purchase your system and your product support at the same time.